County Court
Online Dispute Resolution

If you do not want to not participate in Online Dispute Resolution, you must still complete the registration process, then select to opt-out of the program. If you are not able to participate in Online Dispute Resolution for good cause, you must file the Certification for Exemption from Online Dispute Resolution form provided by the Court. If you choose to opt-out of Online Dispute Resolution, you will be asked to fill out a survey telling us why you chose to opt-out for us to better understand your needs.

ODR is an online, court-monitored messaging system designed to help you resolve your case.

It's easy. If you received a notice from the court, simply follow the instructions to go to the site and start your negotiation. You and the other party can have a conversation through the platform, and then document your agreement. If there is no agreement, either party can terminate the negotiation and pursue other legal options.

No. ODR is a free service offered by the court.

If you resolve your case without a trial, you will not have to take time off from work or other important events in your life. You can avoid the stress and time of preparing for court and being in an actual trial. You can “talk” with the other party on-line and through a mediator on your own time, quickly and easily. You also may avoid a negative outcome at trial by trying to reach a resolution with which both parties will be satisfied.

Online dispute resolution works just as well on any mobile device that can access the internet. Just go to the site on your device's web browser to access it just like you would on a desktop or laptop computer. Also, every branch of the Cuyahoga County Library has free WIFI in the parking lot as well as in the building and free computers with printers inside the building. You can always be connected in Cuyahoga County.

You have the option to terminate the negotiation at any time; however, you will not be able to access the negotiation if you change your mind. If you or the other party feel you are not making any progress, email a mediator at ODR@ghmc.org or call 216-475-1900. If no agreement is reached after that, then the dispute will continue. This means that your case will move through the legal process or, if no case is filed, a lawsuit may be filed.

Online dispute resolution is not a trial. The purpose is to resolve the case before it goes further through the legal system. If the parties reach an agreement they can document the agreement in writing and submit it to the court (if there is an active case), or use the agreement as a guide that will prevent future disagreements or lawsuits. You and the other party, not a judge or magistrate, get to resolve your dispute in a way that works for both of you.

If you sign a settlement agreement and change your mind, you should immediately contact a court mediator at ODR@ghmc.org or call 216-475-1900.

If you are reading this online, you have everything you need to access ODR

ODR works with any device (computer, tablet or mobile) with web access (internet or cell-phone connectivity) 

ODR supports the latest browser versions of Chrome, Safari, IE/Edge and Firefox

Every branch of the Cuyahoga County Library has free WIFI in the parking lot as well as in the building and free computers with printers inside the building. You can always be connected in Cuyahoga County.

Small Claims Court is for claims for money only, up to $6,000. Small Claims Court is quicker and less formal than other courts and you may not need an attorney.

It's a chance to end a legal dispute in a way that minimizes time spent at court and saves money. It offers a safe, private, online space to negotiate a satisfactory resolution with the other party. In some cases, this can reduce harm to your credit and help avoid wage garnishments or other collections procedures. Whatever is most important to you, the Online Dispute Resolution process can help you reach your goals.

Mediators are:

Trained, experienced, neutral third parties who will help you and the other party find a solution to your problem.

Parties generally find that dispute resolution is more useful when they're prepared and have a plan. Your mediation plan should identify your goals, the other party's goals, and how you might be able to propose a solution that will result in an agreement. Thinking through these things in advance will help you and the other party negotiate an agreement that works for everyone.

When a party makes an offer to you, it is up to you to decide if you want to accept or reject the offer. If the offer works for you, say so, and move on!

If the offer does not work for you, it is helpful if you explain why the offer doesn't work. Just saying 'no' doesn't help the other party come up with something better. Provide a reason for why the offer does not work for you.

You or the other party can suggest a payment plan as a potential resolution. Consider the following:

1. What is the total amount owed?
2. How much will each payment be?
3. How often will payments be made (e.g., weekly, monthly, etc.)?
4. What are the due dates for each payment?
5. How is payment to be delivered (in person, by mail, etc.)?
6. What is the form of payment (check, cash, money order, etc.)?
7. If you are involved in a Court case, is the other side asking for an agreed judgment in order to accept the payment plan?

Whatever the offer, be sure that it is something that works for each party. If there is an agreement, each side should identify what will happen if the agreement is not followed.

If you can afford to make a lump sum payment in a short time frame (for example, 30 days), the other party may be willing to accept less money and dismiss the case once your payment is received. Consider asking the other party about a lump sum payment.

If you can afford to pay off the total amount in a small number of payments (for example, 3 monthly payments), the other party may be willing to accept less money and dismiss the case once all of your payments are received. Consider asking the other party about a short term payment plan.