Learn about Andrews Dispute Resolution’s exceptional client opportunity and experience here.

Matterhorn provides regularly 24/7 remote communication access from a variety of computing and mobile devices via a wired or wireless internet connection to access a web browser. Matterhorn notification options include email and text.

You and the other party to your dispute may share your login access to Andrews Dispute Resolution at Matterhorn with your respective attorneys, if applicable, so that they can participate in your Negotiation or Mediation as your advocate or counselor.

If you and the other party reach an agreement to settle your dispute online via Andrews Dispute Resolution at Matterhorn, the Negotiator or Mediator can facilitate you reducing your settlement terms to a Memorandum of Understanding. If the Negotiation or Mediation is in the context of litigation, that Memorandum of Understanding can be filed with the court and end the litigation process.

Andrews Dispute Resolution provides neither legal, financial, therapeutic or other professional advice nor legal analysis with respect to your legal positions or rights. You are strongly advised to secure independent legal and other professional advice from an attorney or other professional licensed in your state or country on the particular facts and circumstances of your dispute throughout the dispute resolution process and to obtain such review of any settlement agreement before signing that agreement.

You agree to exercise good faith and good work in preparing for your Negotiation or Mediation. Whether or not you have engaged the Negotiator or Mediator, Andrews Dispute Resolution provides you preparation materials to facilitate you preparing for your Negotiation. If you have engaged the Negotiator or Mediator, you agree to submit to the Negotiator or Mediator completed tasks and other preparation materials prior to your scheduled Preparation Conference.

If the other party to your dispute makes a settlement offer to you during your Negotiation or Mediation Conference, you are in control of whether to accept or reject that offer. If the offer is acceptable to you, then you can express your acceptance and move forward by reducing your settlement terms to an agreement. Once settlement terms have been reached, the Negotiator or Mediator can facilitate you preparing a Memorandum of Understanding for your attorney to review, if applicable, and for you to sign electronically. If the offer is unacceptable to you, then you can explain to the other party why that offer is unacceptable to you, rather than just saying "No”. By providing an explanation for your rejection of that offer, you are enabling the other party to offer settlement terms more acceptable to you and, therefore, more likely to resolve your dispute.

Once you and the other party to your dispute have reached an agreement to settle your dispute during your Negotiation or Mediation Conference, that is the time to create and sign a Memorandum of Understanding addressing all the essential terms to the extent possible. Even if some disputes require more than one Settlement Conference due to insufficient time, lack of information, or complexity of the issues, once an agreement to settle has been reached, you and the other party and your respective attorneys, if applicable, should maintain momentum, remain focused, and seek finality, closure and resolution of your dispute, which only comes from creating and signing a legally enforceable agreement. The goal of Online Dispute Resolution via Andrews Dispute Resolution utilizing such voluntary processes as Online Negotiation or Mediation is to empower you with a process and platform for resolving your dispute by mutual agreement without court intervention. A properly created and signed Memorandum of Understanding or settlement agreement can protect you and the other party from court action and enable you to resolve your dispute, move forward, and focus yourselves on more positive aspects of your respective lives.

If you and the other party reach an agreement to settle your dispute, the Negotiator or Mediator can facilitate you reducing your settlement terms to a Memorandum of Understanding. If the Negotiation or Mediation is in the context of litigation, that Memorandum of Understanding can be filed with the court and end the litigation process. Andrews Dispute Resolution provides neither legal, financial, therapeutic or other professional advice nor legal analysis with respect to your legal positions or rights. You are strongly advised to secure independent legal and other professional advice from an attorney or other professional licensed in your state or country on the particular facts and circumstances of your dispute throughout the dispute resolution process and to obtain such review of any settlement agreement before signing that agreement.

You and the other party to your dispute have the option to terminate your Negotiation or Mediation at any time. Negotiation and Mediation are voluntary and consensual dispute resolution processes that you and the other party can use to exercise control in resolving your case, dispute or conflict and can also be alternatives to having a court, whether by judge or jury, or other institutions, resolve the cause of action or claim arising from your dispute for you. If you and the other party believe you are not making reasonable progress in resolving your dispute, please first contact Andrews Dispute Resolution rather than terminate your dispute in Matterhorn, to discuss options that may address and resolve or try to resolve any roadblocks to the successful resolution of your dispute.

A dispute in Matterhorn is an online Negotiation or Mediation opened for a particular case, dispute or conflict between you and the other party acting in good faith and with good work, with or without a neutral third party Negotiator or Mediator engaged. If you terminate your dispute in Matterhorn and you later wish to continue or restart resolving or attempting to resolve that dispute, you and the other party are required to open a new dispute, i.e., Negotiation or Mediation. To open a new Negotiation or Mediation, please see the answer to the Frequently Asked Question below, “How Do I Get Started Resolving My Dispute via Andrews Dispute Resolution?”. Having undergone that process prior, you will already be familiar with it.

If you and the other party to your dispute signed a Memorandum of Understanding or settlement agreement, whether via Andrews Dispute Resolution or otherwise, and one or both of you changed your mind about what you agreed to, this potentially gives rise to a new dispute, legal or otherwise. Please contact Andrews Dispute Resolution or request a Consultation to discuss how Andrews Dispute Resolution can help you refine resolution of your dispute.

After you have familiarized yourself with Andrews Dispute Resolution , please contact me or request a Consultation to discuss how Andrews Dispute Resolution can help you refine resolution of your dispute.

To expedite a response to any technical issues that might arise, please contact Matterhorn directly via email at support@GetMatterhorn.com with a cc: to Andrews Dispute Resolution at contact@AndrewsDisputeResolution.com. Andrews Dispute Resolution not only welcomes and appreciates you contacting me with any questions or concerns, but making me aware of any technical issues that might arise is critical, so that we can collectively address them and avoid them in future.

Please contact Andrews Dispute Resolution if you have further questions or request a Consultation to discuss how Andrews Dispute Resolution can help you refine resolution of your dispute.